2026-01-13 17:19:17
Jiangsu Zhenglai Electric Co., Ltd
2020 Annual Report on Social Responsibility Performance
I. About this report
This report serves as an important channel and medium for Jiangsu Zhenglai Electric Co., Ltd. (hereinafter referred to as "the Company") to communicate and exchange information with various stakeholders regarding the Company's social responsibility activities and their performance.
This report systematically reviews the relevant information regarding the company's fulfillment of social responsibility in its business management activities in recent years, and preliminarily expounds on the company's perspective on social responsibility.
Through communication and exchanges with stakeholders of the company, we further promote the implementation of scientific development in the company's daily business activities, and drive the coordinated and sustainable development of the enterprise, society, and environment.
(I) Reporting time range: From January 1, 2020 to December 31, 2020, with some content tracing back to previous years.
(II) Scope of report organization: The information covered in this report pertains to our company
(III) Report release cycle: The social responsibility report of Jiangsu Zhenglai Electric Co., Ltd. is an annual report
(IV) Report Data Description: The financial data cited in this report is sourced from the audited annual financial statements of the company for the year 2020, while other data is obtained from official internal documents and relevant statistics of the company
II. Company Profile
Jiangsu Zhenglai Electric Co., Ltd. was established in June 2007,
With a registered capital of 104,268,268 yuan and covering an area of 36,000 square meters, it is a high-tech enterprise specializing in the manufacturing of power transmission and distribution equipment.
Utilizing an advanced operational excellence management system, the company has become a domestic production base for power transmission and distribution products, offering high-quality products and efficient services.
The company has obtained ISO9001 certification, as well as certifications for the integration of information technology and industrialization management system, intellectual property standardization, and measurement management system.
"Integrity" is our eternal pursuit in building corporate culture. The proportion of local employees in our company reaches 99%,
Over 70% of our employees have been with the company for more than 5 years. Having a stable and efficient team of employees is the best resource for a company to improve efficiency and ensure product quality.
The company actively assumes social responsibility and donated 200,000 yuan to the Red Cross Society of Hai'an City in 2020, when the novel coronavirus outbreak was at its peak,
It is used for the prevention and control of the novel coronavirus epidemic. And it has been awarded the title of Charity Star Enterprise by the Haian Municipal Committee of the Communist Party of China.
The company's mission is to "continuously create value for customers, employees, and society, and contribute to the high-quality development of China's electrical industry.",
With the vision of "enhancing value through quality and innovation, and striving to build an internationally competitive electrical equipment manufacturing enterprise,",
We have established a value system of "people-oriented, honesty and trustworthiness, pursuit of innovation, and pursuit of excellence", and have created an excellent corporate culture,
And continuously implement corporate culture to employees and relevant parties, promoting the dissemination of corporate culture.
Actively foster a positive learning and innovation environment, continuously enhance corporate cohesion, strive to optimize organizational governance, continuously improve strategic execution, and fulfill corporate social responsibility.
III. Product Services
The company actively strives to establish a mutually trusting relationship with its customers, maintaining communication and information exchange with them,
Fully respect and protect customer interests, continuously improve products, and maintain customer satisfaction and loyalty.
To enhance customer satisfaction and turn them into the company's most loyal customer base, the company has implemented diversified customer services,
We provide customers with high-quality, fast, comprehensive, attentive, and considerate services from multiple aspects, and establish a good interactive relationship with them. How do we serve them
Establish a customer reception process, including the customer's visit itinerary, purpose, needs, car usage, meal arrangements, hotel requirements
The etiquette in the conference room and other related content, as well as the meeting minutes and work follow-up requirements after customers leave, should be thoroughly trained for every customer manager, so that customers can enjoy a homely feeling.
② Respond promptly. We must immediately respond to every inquiry from our customers, even if we cannot provide an immediate response,
We should also inform the customer when they can expect a reply; respond promptly and present the customer's ideas as quickly as possible;
Fast delivery refers to the flexible and rapid order fulfillment we have introduced above.
③ Think what customers think and anticipate what they haven't: respond comprehensively to every customer request,
And we remind customers of aspects they may not have considered. For example, based on the market situation of raw materials, we promptly remind customers of product price fluctuations caused by changes in raw material prices.